Job Description
- Oversee daily e-commerce operations, ensuring that all processes run smoothly, efficiently, and meet business goals
- Develop and implement standard operating procedures (SOPs) for e-commerce processes to improve efficiency
- Working closely with procurement team to monitor product stock and forecast demand to ensure products are available without overstocking
- Ensure that customer orders are processed accurately and delivered on time
- Manage and troubleshoot any operational issues related to order processing, such as refunds, delays, or delivery issues
- Oversee customer service operations, ensuring that inquiries and complaints are handled promptly and professionally
- Track and analyze key performance indicators (KPIs) related to e-commerce operations (e.g., SLA delivery, order accuracy, response time, etc.) and identify areas for operational improvement and develop action plans to enhance efficiency
Requirements
- Proven experience in managing e-commerce operations with min. 4 years experience
- Preferable from FMCG / retail company
- Strong attention to detail
- Ability to adapt to a fast-paced and evolving e-commerce environment
- Experience in leading and managing a team, with strong leadership and interpersonal skills
- Excellent problem-solving skills, with the ability to troubleshoot and resolve operational issues quickly
- Ability to interpret data, identify trends, and make data-driven decisions to optimize operations.
- Strong organizational and project management skills, with experience in coordinating multiple projects simultaneously