We are looking for a highly driven and strategic leader to join our team as an Area Commercial Manager. This role will supervise all Clinic Sales Managers to drive sales growth and execute clinic-level initiatives, while ensuring premium client experience.
Key Responsibilities
1. Client Relationship Management
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Guide Clinic Sales Managers in handling VIP and priority clients.
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Build long-term client relationships through consistent follow-ups and personalized communication.
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Ensure treatments/products are well matched to client needs and preferences.
2. Sales & Revenue Generation
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Oversee sales target achievement across clinics, with strong focus on premium packages and services.
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Drive upselling and cross-selling strategies to maximize revenue.
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Ensure smooth end-to-end client journey from inquiry to conversion.
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Lead and monitor execution of sales initiatives at clinic level (hyperlocal campaigns, referrals, deposits, etc.).
3. Customer Experience & Retention
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Guarantee luxury-standard service delivery in all clinics.
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Support Clinic Sales Managers in handling escalated complaints with professionalism and empathy.
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Ensure each clinic maintains a premium and welcoming atmosphere.
4. Administrative Duties
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Monitor and maintain SPC working files.
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Track and report sales performance and client feedback.
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Ensure follow-ups and scheduling are timely and accurate.
Education & Experience
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Bachelor’s degree preferred (Business, Marketing, or related field).
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Minimum 4–5 years’ experience in sales or client service, with strong preference for candidates from beauty clinic, wellness, or aesthetic industry.
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Experienced in managing premium clients and supervising sales teams.
Skills & Competencies
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Proven sales, negotiation, and leadership skills.
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Professional grooming with confident, pleasant demeanor.
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Familiarity with skincare, beauty, or aesthetic treatments is a strong advantage.
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Comfortable using CRM tools and sales reporting systems.
Other Requirements
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Flexible with working hours (including weekends and evenings when needed).
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Goal-oriented, self-motivated, and performance-driven.