Area Manager (Sparks English)

Key Responsibilities

The Area Manager will oversee multiple learning centers within a defined geographical area, ensuring smooth day-to-day operations, consistent quality standards, and the achievement of business goals. This role will directly supervise Center Leads, providing guidance, support, and performance management.

1. Supervise up to 5 centers, ensuring operational excellence, compliance, and efficient resource allocation.
2. Set KPIs with Center Leads, monitor performance, and support staff development to achieve operational goals.
3. Ensure high teaching standards, address customer feedback, and implement strategies to improve student retention.
4. Manage center budgets, control costs, and report financial performance to regional leadership.
5. Align with L&D, Finance, and Marketing to support company initiatives and contribute to regional strategy.
6. Assist with expansion efforts by staying informed on local market trends.

Qualifications

1. Bachelor’s degree in Business Administration, Education Management, or a related field.
2. 2-5 years of experience in multi-site management, preferably in the education or service industry.
3. Proven track record in operations management, team leadership, and customer service.
4. Strong financial acumen with experience managing budgets and financial performance.
5. Excellent leadership and interpersonal skills with the ability to manage and motivate multiple teams.
6. Strong problem-solving and decision-making abilities with a proactive approach to overcoming operational challenges.
7. Ability to manage multiple priorities and work under pressure in a fast-paced environment.
8. Excellent communication skills, both verbal and written, with the ability to liaise effectively with senior management and cross-functional teams.
9. Strong organizational skills with attention to detail and the ability to maintain high standards across all locations.