SEVEN Retail

The Academic Operations Manager/Assistant Manager is responsible for overseeing teacher quality, teacher management, and teacher utilization across 5–10 centers. Acting as a bridge between the academic team and the Head Office, this role ensures operational excellence in teaching by leading Teacher Leads, implementing strategic hiring, and driving continuous academic improvement.

Job Description:

Teacher Management & Performance

  • Supervise and support 5–10 Teacher Leads to ensure high teaching standards and operational efficiency in the centers.
  • Conduct and monitor regular performance reviews and provide guidance on teacher development and classroom effectiveness.
  • Ensure teacher retention and engagement through proactive management and career growth opportunities.
  • Identify and address performance issues by working closely with academic trainers on targeted training needs.

Teacher Utilization & Strategic Hiring

  • Monitor and optimize teacher allocation across centers based on demand, enrollment trends, and business growth.
  • Plan and execute strategic hiring to ensure the availability of qualified teachers in all centers.
  • Collaborate with the recruitment team to identify, interview, and onboard high-quality teaching talent.

Academic Excellence & Quality Assurance

  • Ensure that teaching quality aligns with the organization’s academic standards and policies.
  • Work closely with academic trainers to coordinate training needs and ensure teachers receive proper upskilling.
  • Conduct research and analyze data to recommend evidence-based improvements in teaching performance and curriculum implementation.
  • Implement quality control measures and ensure compliance with educational guidelines and best practices.

Operational Leadership & Communication

  • Act as the key liaison between the Head Office and center-level academic teams to ensure alignment with business and academic goals.
  • Oversee the implementation of academic strategies, policies, and new initiatives across centers.
  • Manage and oversee ad hoc projects related to teacher quality, curriculum improvement, and operational efficiency.
  • Stay updated on education trends and innovations to propose improvements for continuous academic excellence.

Job Qualifications:

  • Bachelor’s degree in English Education, TESOL, Applied Linguistics, Educational Management, or a related field. A bachelor’s degree in any field may be considered with relevant experiences.
  • High proficiency in English, with a minimum of C1 CEFR level. Proof of English proficiency (such as IELTS, TOEFL, Cambridge English exams, or equivalent) is required.
  • Experience in teaching English as a second language, preferably to young learners.
  • Minimum of 2 years of experience in educational management, operations, or a similar role.
  • Experience in teacher development and management, including the training and mentoring of English teachers.
  • Proficient in Google Sheets, including advanced functions and data analysis tools.
  • Strong leadership and managerial skills with the ability to motivate and guide a team.
  • Excellent communication, organizational, and problem-solving skills with a proactive approach to identifying and implementing solutions.
  • Proficient in data-driven decision-making and able to analyze and interpret data to recommend improvements.
  • Up-to-date knowledge of educational trends - especially in English education - and the ability to apply innovative ideas to improve academic performance.
  • Ability to work collaboratively with different stakeholders, including the Head Office, Teacher Leads, and Managers at the center level.
  • Highly adaptable and able to work in a dynamic, fast-paced environment.
  • Strong attention to detail and a high level of accuracy in work.